When there is a complaint, especially about something we’re involved in, it can be tempting to try and fix it as quickly as possible. It’s uncomfortable to potentially be responsible for something that has gone wrong, and we often try to remedy the problem so we don’t have to be uncomfortable anymore.

However, in our haste to fix the problem, we often tend to slap a bandage on a deeper wound. If we’re not taking the time to listen with intention, how are we able to get to the root of the problem or instill preventative measures to ensure that mistake isn’t replicated? 

It’s uncomfortable to take your earmuffs off in the biting cold, but if you need to listen carefully, that’s the only way to do it.

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